Every time I've had a poor experience with a major brand, I've wondered: do the people in plush AC offices know what their on-ground teams face? In 2019, I did midnight flower deliveries in Bengaluru to understand our own ops - and scrapped the idea after a few runs.
Amid the yearly iPhone hype, Apple's biggest shift slipped by: ditching Intel after 15 years and rolling out Apple Silicon. Intel was late to the innovation party, Apple wanted to own everything from the keychain to the locks, and NVIDIA quietly took the markets Intel left behind.
Got a call from Manipal Hospital: a 29-year-old battling leukemia urgently needed platelets, and I was an exact match. I couldn't donate - there's a mandatory 4-week gap after blood donation. The bottom line: we need more donors. Being a match is literally a lifesaver.